Frequently asked questions about ClubOS.

Most clubs are ready in under 30 minutes: create the club, import your member list (Excel/CSV) and go. Even larger lists with several hundred members take just a few minutes.

No. ClubOS is built for committee members, not IT pros: no installation, everything runs in the browser and on your phone. If you can use Excel, you can use ClubOS.

Yes. Import member lists via Excel/CSV — including categories and custom fields. Historical payroll totals can be imported via CSV when starting mid-year with the payroll add-on.

Yes: 30 days free, no credit card. You work with real club data and decide afterwards whether to subscribe. Add-ons like payroll are only activated if you need them.

We use transparent annual prices per club — current plans and prices are always live on our pricing page. There are no setup fees and no hidden costs.

Billing is annual and handled securely by our payment provider Stripe. You receive an invoice you can use directly for your club accounting.

Nothing unexpected: if your club outgrows a plan, you move to the next one. When you upgrade, we credit the amount you already paid on a pro-rata basis.

Yes, without cancellation deadlines. After cancelling, your access runs until the end of the paid period and is not renewed. You can export your data at any time beforehand.

Exclusively in Swiss data centres (Zurich region). Development and operations take place in Switzerland — Swiss Made & Hosted.

Yes: we operate under the revised Swiss Data Protection Act (nFADP) and the EU GDPR. On request we sign a data processing agreement (DPA) with your club.

Only you and the people you authorise. Roles and permissions are managed by you per area. We never sell data or use it for advertising.

Your data belongs to you: you can export it in full at any time. After the contract ends, it is properly deleted according to the deadlines in our privacy policy.

Development and operations in Switzerland, servers in Swiss data centres, support from Switzerland — and Swiss law as the basis for contracts and data protection.

Yes — ClubOS creates invoices according to the Swiss QR-bill standard by SIX and is designed for GeBüV-compliant accounting. Payment matching with CAMT.054 bank files runs automatically.

Import your bank’s CAMT.054 file — ClubOS automatically matches payments to invoices and tracks open items. Unmatched payments stay visible for manual review.

Yes. Everyone gets their own access with roles and permissions — for example treasurer for finances only, president for everything. Changes are logged transparently.

Yes: members see their own data, payments and events in their portal — saving you phone calls and emails.

Payroll is an add-on for Swiss clubs: AHV/ALV/NBU calculations, salary statements, AHV summary sheet and pain.001 payment files — billed annually per employee. Details are on the pricing page.

Events with registrations and participant lists, plus rooms and facilities with a booking calendar, approval workflow and public booking page are both built in.

Export your list as Excel/CSV, upload it in the members module, map the fields (including categories and custom fields) and check the preview before importing. ClubOS detects duplicates automatically.

No problem: you import what you need yourself — your existing journal (accounting, via import wizard with column mapping), historical payroll totals and member lists. You see a preview before every import.

Yes — the import itself takes minutes, not days.

Via the contact form or directly by email. We usually reply within 48 hours.

Yes, actively and publicly: our changelog documents every change with a date — from new modules to detail improvements.

Absolutely — many features originated from club feedback. Tell us what is missing; we review every request and keep you posted via the changelog.